Step 1: Head to on your phone or computer. You need to check the status of your local Apple Store before waltzing in. Secondly, due to COVID precautions, some Apple Stores may require an appointment in order to visit the Genius Bar. The Genius Bar works on a first-come, first-serve basis with scheduled appointments taking priority. For starters, there could be a long wait, depending on how busy the store is. ![]() You can head to a Genius Bar at your nearest Apple Store. Install while your Mac is started up in safe mode.The least convenient method of contacting Apple support is also one of the most effective. Make sure that your Mac has a working and stable internet connection. Check your internet connectionĮven if you're not installing macOS from the internet, the installer needs the internet to get firmware and other information specific to your Mac. The other solutions here are organized starting with the easiest. If the message says that your Mac doesn't have enough storage space, learn how to free up storage space. ![]() If the message recommends a solution, such as to redownload the installer and try again, please try that first. ![]() The cause of messages like these can vary, and sometimes they are only temporary. The message might say that an error occurred while downloading, preparing, or installing, or that the installer is damaged or could not be verified. If an error occurred while updating or installing macOS
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